I see where you're coming from, @Marilyn2400.
Let's go trough some troubleshooting steps to fix the error you encountered with your Accountant's Copy in QuickBooks Desktop (QBDT) and help managed your clients' data accordingly.
First, you'll have to ensure you run QuickBooks as the Administrator and your software is in the latest updates to have the newest features and product improvements.
Next, you can utilize the Rebuild Data tool to identify if the error is related to data damage. It's a built-in tool that can help automatically fix data issues with your company file. To do this, here's how:
- Go to the File menu.
- Select Utilities, then choose Rebuild Data.
- On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
- Let the tool repair your file. It may take some time.
- When the tool finishes, select OK.
- Go to the File menu.
- Select Utilities, then choose Verify Data.
- Let the tool check your file for data issues.
If the issue persists, continue performing the recommended solutions in this article, starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.
If the error continues, even after performing the troubleshooting steps above, I'd recommend contacting our Technical Support team again. They can create a case to initiate an investigation of your issue and guide you with a fix in no time.
Also, you may want to check out this article to learn more about Accountant's Copy and its limitations in QBDT: Use the Accountant's Copy.
Please feel free to leave a comment below if you have other concerns about Accountant's Copy in QBDT. I'm always ready to help. Take care, @Marilyn2400.
