We called support the other day about an issue we were having, and the answer we got was basically that the fix we were looking for does not exist. But that is not the point of this post...

Today we get a call from support stating we still had an open ticket, and they asked if we still needed assistance. I re-explained the issue, then the person directed me to go to "support.me", and asked me to download the software, which looks to be a device sharing software that would have given him access/control to my computer. It looks to be called "Rescue by LogMeIn".

I asked him if he could direct me verbally on what to do as I did not feel comfortable giving him access to my computer, and he started pushing back stating they needed the access, and before he could finish I told him I was no longer interested and hung up.

Is this a legitimate practice QB Support would use? Or did someone from support give our number to their scammer buddies to target us, since knowing we recently had an issue would make them seem more credible? Really disturbed by this whole thing...