Hi there, hgrimm.

I understand that things have been challenging for you about emailing invoices and that it's not the sort of experience we want you to have while using QuickBooks Desktop. I'll be sharing details about the error We're fetching your Data and ensuring you'll be routed to the right person to assist you further on this QuickBooks server down.

Please know that we are submitting a formal complaint to the Payments team on your behalf about the issue you have. I also suggest contacting our QuickBooks Payments Support again because they have tools to pull up your account in a secure environment and they'll be able to provide updates on your concern and investigate the cause of the issue.

Lastly, you may refer to this article to see steps on how you can import or export form templates in QBDT: Use and customize form templates.

Don't hesitate to add comments below if you have any other concerns about managing your invoices. I'm always around to help, hgrimm. Have a good one.