I know but they're only open Monday through Friday and that takes me off the road for 5 hours on the phone and sometimes they still can't fix the problem.  I had several problems when I converted to a new computer I did get on the phone and straighten those out they were never able to help me with the XPS driver which allowed me to email invoices print checks and print reports I just can't use word Microsoft in my 365 to create my customer letters it's like QuickBooks doesn't even recognize it's even there I can't even create my own template from scratch it will not open up word