I have also done this countless times and it is still happening for me as well. STOP with the generic answers to this issue, it's NOT helpful. As tech support you definitely don't have the answer to the problem, I've spoken to over 10 folks in tech support since 2020. Admit that you haven't fixed it and it's obviously not a priority, or don't respond at all to the complaints, because responding with the same answer repeatedly is making it even more frustrating.