Hello CharleneMae_F. Thank you for replying. However, as part of the "quickbooks team" I would think that you should know that this problem exists and that Case # 1595220755 has been active since 02/06/2023. That is nearly 1 month without having this resolved. I have called and spoken to the quickbooks support team. And much like yourself, they seemed to know nothing about it. They had me clear my browser, etc......until all fo the ideas were exhausted. They them reached out to another department that did indeed tell them that this problem exists and that the case # was active. This was Feb 17th that I spoke to them. They gave me a ticket #83194 and attached my email to the problem so that I would get a notification once this was resolved. It has been another 3 weeks and no notification and the problem still exists. WHY? This is a major feature of quickbooks for small business. This should have been fixed right away. Instead, when I reach out, it seems as though most of the "Quickbooks team" is unaware. Perhaps quickbooks needs to make this known organization wide? As they obviously have not, maybe  this is why the issue still exists. And by the way:

I tried an incognito window just know for the small chance it might work now. Still NOTHING! 

Now, who do I talk to? Who do I call? Who can I contact so that I don't go through an hour of screen sharing, cursor pointing and browser clearing only to get to the admission that there IS A PROBLEM WITH AN ACTIVE TICKET THAT HAS NOT BEEN RESOLVED IN NEARLY A MONTH?

If it appears as though I am angry and frustrated, it is because I am.