We hear your sentiments and understand your feelings on this matter, Edward. I know how these challenges impact your company's operation with QuickBooks.

We understand the frustration of not being able to use this function as expected and the importance of resolving this as soon as possible. The INV-82335 mentioned above is still in progress. Our engineers are working hard to resolve this issue. We are unable to provide a specific timeframe for when this will be resolved, but rest assured that we will email you updates once everything is fixed.

In the meantime, let's create a new Windows user as a workaround. Because this problem affects the computer's primary admin user, creating a new Windows user may help. I suggest consulting with your IT professional for assistance in creating a new Windows user, or you can follow the instructions on Microsoft's website.

You may want to learn how to personalize your letters. Check out this article: Customizing forms and writing QuickBooks Letters.

The Community is always available to help you with any QuickBooks-related issues. We'd be happy to help you at any time. Keep yourself safe!