Hi there, @smckelvry.
Thank you for getting back in this thread with your concern mentioned above. We all know how long it can take for something to function the way you need it to, so this isn't the impression I want you to have.
Concerning above, I’d recommend you contact our Customer Care Team. These types of matters or any account-related concerns are routed to them to thoroughly check and address your query in no time.
You can follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Click the QuickBooks Desktop Help menu and select Contact Us.
- Provide some information about this concern in the search box, then select Continue.
- Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
- Please enter the code that will be sent to your via email and select Continue.
- From there, select how you want to connect with us. It’s either to chat with us or Have us call you.
On the other hand, you can refer to this link and click the Contact Us button. This will route you to fill out some information about the product you are using and enter a brief description of your concern. Then, please choose a way to connect with us: Contact QuickBooks Desktop support.
Let me know if you have acquired further help with your company file. The Community always has your back. Have a good one!
