Let me provide some details about QuickBooks support, amy109.

Intuit won't reach out to you to fix a problem with your computer. Also, we don't ask for any service charge if you'll call us with any concerns. You'll want to check out our online security tips to keep your information safe. 

On the other hand for emails, all official Intuit websites end in *intuit.com. Aside from that, we never ask for any personal information in an email. To give you more information on how you can control phishing and hoax emails, go through this article for more information: Identify Suspicious Activity, Phishing Scams, And Potential Fraud.

Furthermore, you can check out our page on how we protect your data. Check out this link for your reference: Online Security Center.

Fill me in if you have any questions with our support team. I'll always be right here to help.