I have had this problem since 2020 as well. Sometimes it works sometimes it doesn't. I thought by now there would be some kind of fix for this, but we are out of luck. The issue seems to be that we have no other option except to use quickbooks because there aren't any other reasonable alternatives out there, especially for accounting firms that are small, between 150 and 300 clients. I have been an Intuit customer for over 15 years (my father over 30) and all I can say is that the tech support and customer service has gotten really bad over the past 5 years. I've called and complained, asked for help, about this issue for 3 years and it's still happening. They keep giving the same answer over and over again and it doesn't fix the problem, yet we are stuck using this software because they have basically taken over the market, unless you want to spend a ton more on larger firm software. It's pushed us smaller firms into the situation we are dealing with now, faulty crappy software that they won't fix which hobbles our business. I'm beyond frustrated. As soon as I can find a different product that doesn't cost 15k a year I will be jumping ship from all intuit products. It's a serious shame because I've given Intuit sooo much business over the years and so has my business partner and trained countless bookkeepers and accountants using Intuit products. We as customers apparently don't matter enough to fix the issue.