I'm sorry...I just was revisiting this and saw your question. My issue is still unresolved...4 weeks later. I actually was on the phone and did some troubleshooting with QuickBooks (including them remotely working on my desktop to try and solve the problem AND updating to QB Desktop Pro 2023) but nothing worked. I just tried again and nothing has changed.

I'm very frustrated as the renewal price of QB Desktop is double what I paid for it when I updated my existing QB Desktop to QB 2022, but I cannot even use all of the features of the program that I need to use. I don't use all of the new features that they supposedly add and was perfectly fine using the older models of QB Desktop. I feel like they just care about profits when they switched to this annual subscription model. The product and service went down the toilet. Nothing like paying for something that you cannot completely use!!!