I appreciate you for performing the troubleshooting steps to resolve this, ddoherty.
I know this hasn't been an easy process for you. Let me make it up to you by ensuring you'll know the ways how to access the file in multiple stations.
I'd recommend contacting our QuickBooks Support Team. They have full access to your account and can review the program and your file. They can also determine its main cause to ensure it won't happen again. Here's how to contact our support:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue.
- Once done, click Message Us or Let's talk.
I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.
