Hello there, @ddoherty. I'm here to share updates about the investigation.
Thanks for posting here and sharing the details of your concern. The investigation about Quickbooks Desktop closes without error after logging into the company file (INV-74349) was already tagged as closed and resolved. We have to make sure that your program is updated to the latest release to have the updated components and fixes.
If in case you still encounter the issue, you can follow the recommended workaround below:
- Turn the internet off on your computer to prevent the QBDT ads from trying to launch in the left navigation bar.
- Next, open the QBDT and your company file.
- Then, edit the user preference to turn off the left navigation bar. Click View and select the Top icon bar option.
- Turn the internet back on and use QBDT as normal with Left Navigation Bar turned off.
Additionally, you can reach out to our Phone support team if you still encounter the same issue.
I also include this helpful article that you can use as a guide in navigating your QuickBooks account: Working with QuickBooks Desktop Pro, Premier, and Enterprise.
I'm always around the corner to help if you have any other concerns about accessing your QBDT account. Have a good one and stay safe.
