Has anyone actually been able to solve this issue?

I was on live chat, and the guy was not understanding. First he thought I was trying to take a credit card payment, which is not correct. Then after I explained (and even linked this question in particular), he stated that any issues with my credit card should go through the card issuer, as this was quickbooks support... I had to again explain that this was a quickbooks problem, I have no issues with the bank, but problem properly logging it into quick books (and then he again said, anything involving login to a bank or credit card has to go to the bank support)... I finally just asked for supervisor so they are supposed to call me, but afraid I'm just going to go in circles again....