Thanks for taking the time to reach out to the QuickBooks Community, @daraatdykehouse. I'm here to help ensure you're able to log a user off from a QuickBooks company file.
The first thing we'll want to do is to run the QuickBooks File Doctor to check for any file-related issues. We'll want to download the latest version here: Fix the company file and network issues with QuickBooks File Doctor.
After downloading, let's follow these steps to run it:
- Run QuickBooks Tool Hub.
- Proceed with Quick Fix my File.
- Click OK when it completes and launch your QuickBooks.
If the issue persists, I suggest contacting our QuickBooks Desktop Support. They can assist you with logging off the user and have the capability to screen share.
In addition, here's an article you can read to learn more about how you can utilize the QuickBooks Messenger tool:
You can always get back to me if you have additional questions about QuickBooks Messenger. Have a good one.
