Hello there, @Cakemama.

Allow me to chime in on this conversation to assist you further in contacting our Customer Care Support. 

To clarify what my colleague @Kevin_C mentioned above, the support's contact number can be found in this article: QuickBooks Online Support.

When accessing the article, scroll down to the last part until you'll see the Can't get signed in section.  The contact number is provided there when you have no resort left in accessing your account. 

Also, please be reminded that they're only available Monday through Friday from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT.

Additionally, feel free to browse through this article in completing your QuickBooks Online tasks: QuickBooks Online Help Articles.

Please don't hesitate to reach us again by leaving a comment below. We're always here to assist you all the way. Take care.