Hello there, @Cakemama. Let me route you to the best support available to assist you with your QuickBooks Online (QBO) account concern.

To get assistance immediately, I suggest visiting this article and scrolling down until the Can't get signed in? section page to get the contact number of the live support: QuickBooks Online Support.

Please be reminded that they're only available from 6 AM to 6 PM PT on weekdays and 6 AM to 3 PM on Saturdays.

Moreover, you can refer to the following topics from this resource for additional tips and resources while working with QBO in the future: Help articles for QuickBooks Online.

As always, you can reach out to us again or reply to me if you have follow-up questions. We're always here to help with any QuickBooks-related inquiries. Keep safe!