Thanks for letting us know of your experience in this thread, @MrMark. This isn't what we want you to experience. 

Since you've tried all the suggested fix shared in this thread, I'd recommend contacting our Customer Care team. They can conduct a screensharing session with your permission to check what's causing this to behave that way and help you fix it. 

For your comments and suggestions, you can also fill this Feedback form to send them directly to our engineers. I'm sure your thoughts will help us improve our product and services to you. 

You're always welcome to post your other concerns again. Take care!