Hi there, @Alison 325.

I'll share information about creating customer letters in Microsoft Word.

Currently, creating customer letters in Microsoft Word is only available in QuickBooks Desktop (QBDT). In your case, I suggest sticking with your QBDT software instead of switching to QuickBooks Online (QBO). This way, you can continue using the feature.

However, since we're still working on a fix for creating customer letters in Microsoft Word, I suggest reaching out to our QuickBooks Support Team. This way, they can add your company file to the list of affected users. To reach them, you can follow the steps shared by my colleague above.

You may also want to visit this article to learn more about creating customer letters in Microsoft Word: Customizing forms and writing QuickBooks Letters.

Thanks for dropping by, @Alison 325. Please know that the Community forum is always open to help you again if you have other concerns or follow-up questions about this.