I am trying to export my QuickBooks Online data and import this data to Quickbooks Desktop Pro and have tried for 3 days each time waiting for over 12 hours but keep on seeing the following error message upon logging back in:
"Sorry, but something went wrong on [time and date] when you requested that a company file be created for downloading. Please click Start Over to try again."
I have follow all the steps provided by Intuit help articles and try export the data on the 'app.qbo.intuit.com/app/exportqbodatatoqbdt' page once I'm logged in QBO. Here are the options I selected:
It says that exporting can take up to 12 hours, but is usually less. So I wait until the next day to log in and try to download the exported data file but I get the error message that doesn't specify exactly what the problem is and tells me to start over again.
I contacted Intuit chat for support and they told me to call XXX-XXX-XXXX for the department that specializes in data export. I call in for phone support and their automated message says the waiting time is usually 5-10 mins. I waited for 16 mins on the phone with the music playing and eventually it goes silent. I waited for another 2-3 minutes with no one picking up the line so I hung up after.
I need help with this issue. Text support is unable to help and phone support doesn't even answer the calls. Has anyone else been able to resolve this problem?
