Thanks for joining us here, Allen_Insource Books.

I appreciate your time posting the procedures you've performed to rectify the issue. This will surely help other users who encountered the same problem with their product and service items in QuickBooks Online.

The QuickBooks Community will always be around to lend you a hand any time you need help. If you have any other questions or concerns, don't hesitate to ask. Have a great rest of the day!