Hi - Thanks for trying. Nothing you sent addressed the issue. For one customer, my webmail set up for QB works fine - in fact for multiple customers. But, for another one, suddenly it does not and I get the network connection failure error.

I spend a lot of time with Desktop support. In the end, they said I had to subscribe to support and pay about $550. Or, they said, I could participate in this community. Another wild goose chase!

Other ideas?

Sam