Hello, comoltd. I'm here to help get this sorted out.
You'll want to check if the Customer is marked inactive on your account. Inactive customers have an X mark beside their names.
Once verified that it's active, you can run the Verify/Rebuild tool utility to detect the data damage. It allows your QuickBooks software to refresh the data inside the company file.
Here's how:
- Go to the File menu and choose Utilities.
- Click Verify Data, then click OK to close all windows. If it says, "Your data has failed the integrity check" you need to rebuild your file.
- Navigate to the File menu, pick Utilities, then click Rebuild Data.
- Click on OK to close all windows.
- Confirm to back up your company file.
- Hit OK once the rebuild is finished.
For more details about the process, please see this article: Verify and Rebuild Data in QuickBooks Desktop for Mac.
Feel free to read this article to learn more about ways to track customer transactions in QuickBooks Desktop: Get started with customer transaction workflows in QuickBooks Desktop.
If you have additional questions about QuickBooks, you can add them below. Please know I'm always ready to help.
