We received similar cases about customer letters not opening in Microsoft Word, @Cla23.
Our engineers have been informed are already working on a resolution to address this issue. In the meantime, I recommend calling our phone support again so we can get your contact details. This way our engineers can add your account information to the list of affected users and attach your case to the INV-82335. Any progress will be communicated via email. Please follow these steps to get our contact information:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll email you a single use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
Visit us again in the Community if you need anything else.
