Thanks for getting back to us, @Peteratgchristians.
I see you’ve been through a lot trying to fix this behavior in QuickBooks Online (QBO) application and I appreciate you for performing the steps provided by my colleagues. I'm here to direct you to the right support.
Since none of the resolutions work for you, we would need to dig deeper as to what's causing the wrong format To do so, I recommend connecting with one of our experts since they have more tools to perform a screen-sharing session.
Here's how:
- Sign in to your QBO account.
- Go to Help and click on Contact us.
- Enter your concern and select Let's talk.
- Choose either Get a callback or Message an agent.
In case you want useful resources in using QBO mobile app, here's a great article you can refer to: Mobile Applications Hub.
This should point you in the right direction. You've got me here if you have any concerns. I'll be
