Hi Peteratgchristians,

I'm here to ensure the issue with your iPad gets resolved. 

Have you tried the steps  shared by my colleagues? I'd suggest giving it a try. If the same thing persists, I'd recommend reaching out to our Phone Support team. One of the agents has the tools that can check this further. You can contact them via the ? Help button.

Just in case you need tips and related articles in the future about the How Do I steps in QuickBooks Online (QBO), visit our QuickBooks Community help website for reference: QuickBooks Help Articles.

I'll be around whenever you have concerns.