I did the steps that you suggested and installed the QuickBooks Tool Hub and ran the QuickBooks Tool Hub. I then rebooted my computer and tried again. The small box pops up briefly that says "creating letters please wait" but then word doesn't actually open. I noticed that preparing letters requires Microsoft Word 2019...I have Microsoft Word 2021. I also noticed that QB desktop pro 2023 requirements include Word 2021. Do I need to upgrade my version of QB? That seems like it would be silly since it sees my templates and I can save them. I think there's another issue going on, but maybe I'm wrong. I need to be able to create these letters to send out service contracts to our customers that involve a deadline. This issue is a major problems for us and I've never had issues with previous versions of QB Desktop. Please advise.