Thanks for joining the thread, KS715.
To get the most out of QuickBooks Desktop, make sure your computer complies with the system requirements. Preparing letters requires Microsoft Word 2019, 2016, 2013, or Microsoft 365 (includes 64-bit).
Thanks for sharing what you've done to solve the issue you've been having when creating customer estimate letters. Running the verify and rebuild data to ensure your company file is clear from any potential data damages that could occasionally result in unexpected software behavior.
Given that the problem still exists, there may be a missing component causing the software to spin endlessly upon opening the letter. Have you tried to install and run the QuickBooks Tool Hub? If not, please run the repair tools to fix issue in your QuickBooks Desktop software.
Here's how:
- Close QuickBooks.
- Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Once done, you can run the QuickBooks Install Diagnostic Tool.
- Open the QuickBooks Tool Hub, then select Installation Issues.
- Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
- When the tool finishes, restart your computer and start QuickBooks Desktop, then open your data file.
If the issue persists, I recommend contacting our QuickBooks Desktop Support. They can get into your account and open a ticket for further investigation.
If you haven't set up email service, you might also want to look at this article for future use: Connect your email to QuickBooks Desktop.
Your patience is much appreciated today. Let me know if you have any questions. Stay safe.
