Hi there, LoriCrawford.
Thank you for visiting the QuickBooks Community. I'll be sharing details on how Attachments work in QuickBooks Online. Then, point you to the right support team to assist you further on this matter.
Invalid characters in your QBO company name or in the name of one of your list items (such as Customers, Vendors, Products and Services, or the Chart of Accounts), can lead to server errors or other problems in the application. To avoid unexpected errors, you have to make sure your company name in QuickBooks Online only contains accepted characters from this list. You can open this article to view extra details: Acceptable characters in QuickBooks Online.
On the other hand, he troubleshooting steps shared above are usually the instructions on how to fix unusual behavior such as being unable to open attachments in QBO. With this, I suggest making sure to perform those details so you can open attachments without any issues.
However, if the problem persists, I suggest contacting our QuickBooks Online Support Team. They have the tools to investigate the cause of why you can't open attachments.
Here's how to contact them:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Choose the Assistant section.
- Type your concern in the Type something field.
- Click Talk to a human.
- Click I still need a human.
- Click the Get help from a human.
- You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.
Lastly, you may refer to this article to see the steps on how you can view, edit, or delete attachments in QBO: Add or delete attachments in QuickBooks Online.
Please let me know if you need clarification about this, or if there's anything else I can do for you with attachments in QBO. I'm always around to help you, LoriCrawford. Have a great day!
