I can share some information about changing the master admin of your account, @tfergie.
After sending your request for changing the master admin of your QuickBooks account, you'll get an update via email with the status of this request when we complete our review. You can get an email from no_response@intuit.com.
If we approve your request, you can now use the email address you've provided us the next time you use QuickBooks. If not, try to check for any info that's still missing, fill out the form again and upload all of the required documents.
In case you haven't received any emails from us, I suggest reaching out to our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. They can check the status of your request in a safe and secure environment.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
You can always get back to this thread if you have questions or other concerns with changing the master admin of your account, by leaving a comment below. I'm always here to assist. Have a great rest of the day!
