Since you took the time to look up my ticket, tell me which one and what was the solution?  I spoke with 6 different Intuit techs since Monday and not one of them had a solution.  I’d recommend before you tell me to read my email which is rude and trying to make light of a serious situation, that you get the facts, all of them before you make these kind of statements.  I was lied to and wasted a lot of time and money and still don’t have a solution, do you?  This has nothing to do with getting disconnected.