Hello there, @AWMarys.
I can feel your frustration in the description field. I'll be here to assist you in fixing this and finding a resolution to an error you've experienced in QuickBooks Online.
We will need to reach out to our QuickBooks support team to check what's going on with your account. They can also investigate if a bug runs in the system and see what possible aid they can provide.
Follow the steps below:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us: Start a chat or Get a callback from the next available expert.
Alternatively, I'm adding this guide to customizing sales forms in QuickBooks Online to develop unique, expert-looking estimates, sales receipts, and invoices. If you are using the old sales form, steps are also available in this article.
Did you experience a time duration limit on your account? Did you wish to adjust your choices? Have this article altering the timeout feature: Change the timeout duration in QuickBooks Online.
We always ensure to give our all, especially in situations like this. @AWMarys. Feel free to add your concerns here. Thanks for your patience.
