It is not a good  solution, but has worked to get me to a rep.  Call Intuit Quickbooks sales team for your product.  Sales has people that actually answer the phone (at least during business hours) - because intuit  want to sell you their product.  Taking care of current customers is another story  The sales team members that I  have reached have been able to connect me with a representative which in my case is assisted payroll.  Good Luck.