The solution posted by Admin GlinetteC dated August 11, 2021 should work.  

However, you will need to ensure the customer names are populated in each JE entry under the name field.  Also, it is best to use the reverse option when reversing a JE.

Again you will not be able to offset JE's using the customer receive payment option if there are no names listed under the name field in the JE's (original and Offset JE's) and/or the customer names are not matching in JE's. 

Hope this helps.