Hi there, @GRTac. Allow me to share additional troubleshooting to sort out any damage in the file and resolve it.
You can run the Verify/Rebuild tool. Verify data will detect any damaged file. Rebuilding will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. Having a backup copy allows you to restore it to undo the changes if there are changes that occurs,
Follow the steps below on how to verify data:
- On the top menu, click File.
- Choose Utilities.
- Select Verify Data.
- Click OK when you see the message, QuickBooks detected no problem with your data.
- If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
- Click Close or View Errors and take note of the specific error message.
Next, here's how to rebuild data:
- On the top menu, then click File.
- Choose Utilities.
- Select Rebuild Data.
- Click OK if you receive a prompt to back up your company file.
- Click OK when you get the message, Rebuild has completed, and proceed to the next step.
- Run Verify Data again to make sure there's no error.
Then, update your QuickBooks Desktop to its latest release. Follow these instructions:
- Go to the Downloads & Updates page.
- Click the standard setup link.
- Select the country, product, & version and click the Search button.
- Click the Get the latest updates link.
- After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
- Follow the prompts on the screen to install the updates.
- Restart your computer after the update is installed successfully.
If the error continues, I recommend reaching out your Technical Support Team. An agent can take a closer look at it and escalate this issue to a higher tier for further investigation if needed.
I'm also linking these articles to guide you on how to fix web connect and renaming rules errors:
You can always come back here in this thread if you need more help with managing your credit card receipts.
