Hello, raja4.
The QuickBooks Online Mobile App and website both allow users to create an estimate. You might notice that some fields aren't displayed since the mobile version is more automated that use your company settings and customer information.
Just to be sure, could you share the names of the fields you specified so we can double-check them on our end? Any information can assist us in determining the best course of action to solve the problem.
In the meantime, let them clear the app data to refresh their app and remove outdated files since they might experience unusual behavior if their cache is full.
Here are the steps to clear your app data:
For Android device
- Open your device Settings.
- Select Apps (varies by device).
- Choose the QuickBooks app from the list, then select Storage.
- Select clear data.
For iOS device
- For your phone Settings, tap General,
- Choose iPhone Storage.
- Select the app that's taking up a lot of space.
- Press Offload App.
Once completed, ask that they log back into their account and restart the application.
In addition, I've added the following article to help you if you want to turn an estimate into an invoice: Convert an estimate into an invoice in QuickBooks Online.
You're welcome to post again if you need help performing specific tasks in QuickBooks mobile app. I’ll be around to assist you.
