Just to clarify, I do not work for QB. I am just a customer. I am not a scammer nor am I trying to hold anyone hostage. I am just making a suggestion customer to customer to try to help solve this problem that has existed for about 2 years or more. I guess my attempted solution did not work for the person that recently posted and I did not fully understand their response. Also, I did just post another option to potentially try if the other solution did not work.