Hey there, @Pansyprofit. 

Thanks for giving us some additional information about who you got in touch with. 

To clarify, did you use the steps listed in this guide to get in contact with our support team? 

QuickBooks Desktop Customer Support

Care plans should be $800 or less. Review this article for more details: Care Plans for QBDT. If you spoke with a fake support team, you can report it here: https://security.intuit.com/contact-us.

Please come back and let us know if you spoke with our support team or a fake one. I'm only a post away if you have any other questions. Take care!