There seems to be confusion at Intuit about the QBO Advanced Desktop App so I'm hoping we can get some straight answers. I've contacted support three times regarding this product and all three times I was assured this product was discontinued, even after I explained that it was different than the one that was discontinued. I feel like I'm talking to bots.
-Quickbook website states QBO Desktop app was discontinued April 20, 2021.
-Quickbooks Online Advanced Desktop App was released around November 2021.
-Support tells me that there was only one App and no such thing as the Advanced desktop App (because it does not come up in their support). They said the links I sent them are old links and should not say Advanced.
-Several times when I have logged into Quickbook Online Advanced it prompted me to download the "new" Quickbook Online Advanced Desktop App. The App is still able to be downloaded and it gets updated every month. Why would they be updated an app if they discontinued it?
-When you launch the QBO Advanced Desktop App it states it is "QBO Desktop App" which certainly adds to the confusion.
-Support told me this link is old and should be ignored. Download and use the QuickBooks Online Advanced desktop app (intuit.com)
-Support told me this site was wrong and that third party sites post things that are not true. Meet the New QuickBooks Online Advanced Desktop App for Microsoft Windows - insightfulaccountant.com...
-Support told me this link is a mistake and talking about the old product. The interesting thing is it was posted just a few weeks ago and the video link to youtube is also brand new, dated 2022. If this is discontinued why are they making new marketing videos and posting them on youtube. Clearly they are ignoring the comments on youtube because they have the same question as I. How to use the QuickBooks Online app for your computer (intuit.com) Interesting thing is the URL says Advanced but the video and text does not. It's like marketing doesnt know either.
If someone at Intuit can please either explain why your website and advanced tells me there is this new app yet when I try to report a bug in the software, I'm told it was discontinued a year ago. This blows my mind how the company does not even know what they are releasing and is unable to get me support because of that.
