Three months ago, we migrated from desktop to online, we did not know very much about the product and when I asked was assured there should be no issues.  Unfortunately, I have learned many things in the last 3 months that we should have been made aware of before ever considering migrating to the product.

Not all of the data migrated, and we have not been given a viable solution to retrieve the missing data.  Having said that and spending many hours on support with many different people gathering bits of information each time with no clear answers it has become very frustrating.  Now today someone has suggested an app and I am seeing that on the online home page quickbooks advertises apps that seem to correct and do the import and export functions we need to correct my issues, so this brings me to the question as to if they are advertising the app what I am missing that they cannot offer the support to correct the issues we are having?  I would like to know if anyone else has had similar issues and used any of the apps to migrate invoices from desktop to online successfully.