Thank you for posting here in the Community, @EBICTCPA.
I'm here to provide information about your issue in adding users to your QuickBooks Online account.
I appreciate you taking the time to follow the steps provided by my colleague. Since you're still getting the same issue after performing basic troubleshooting, I recommend contacting our Customer Care Team.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
The Plus, Essentials, and Simple Start support are available from Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. While for the Advanced, reach out to them any time, any day.
In addition, I'd like to provide you with a few more resources in case you need them for managing users in QBO:
I've got your back on managing any user concerns you may have. I'd be around to help you.
