Hello Mark,

Thank you for the fast response. We tried to open it in a private browser, it still wasn't listed. We cleared the browser cache. Then tried again, "Manage Users" still not there. The closest to manage users is "Your Team."

There are only 3 options in "Your Team": user profile, firm administration & books, client access.  There is no "manage users." We need to adjust the user roles so I can do my job and deposit payments into the bank.

Could it be possible that the administrator account was not set-up correctly? From what I know of completing the online training, it looks like his account is missing several admin options. He is the owner of the business so he should be able to see everything.

Thanks,

Erica