Thanks for getting back to us, @jaynew.

I'm here to provide clarification. 

You have to remove the special characters in order  to get this file read from QBO. 

Additional troubleshooting steps are also provided here: Fix Web Connect Import Errors.

If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.

Don't hesitate to comment down below  you need help with can be answered here in the Community. Just let me know and I'd be happy to assist.