Thanks for trying the steps shared by my peer, @jaynew.

This error code means that there are characters unrecognizable from QB in the Name field on the .QBO file from the Bank system, such as:

<NAME>ETIQUETTE PROSCAN</NAME>

To get this file read into QB, I'd recommend you manually remove all of the following characters in the "NAME" fields : * . , : / And double space " ".

Keep in mind also that if a Payee name field is longer than 32 characters, the rest of the info will go to the Memo field.

For more troubleshooting steps, check out this article: Fix Web Connect import errors.

Get back to us if you have additional concerns about using web connect. We're always here to help.