Hi there, @nags. Let's work this out and ensure you're able to access your QuickBooks Desktop (QBDT) company as an admin user.
Before anything else, may I ask if you've already performed the steps provided by the previous representative above? If not, I recommend running Quick Fix my Program from the QuickBooks Tool Hub to get this sorted out. I'll gladly input the steps below so you can proceed. To begin, here's how:
- Close QuickBooks.
- Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
For further guidelines, refer to this article: Troubleshoot Unrecoverable Error XXXXX XXXXX.
In case the issue still persists, I'd recommend contacting our Support Team outside of QuickBooks. Feel free to visit this page: How to contact us outside of the product.
Additionally, here's an article about logging into a company file without having to enter a username and password: Stay logged in to QuickBooks company file and sign in without entering your password.
You can also check this page in case you'd like to create a backup copy of your company file: Back up your QuickBooks Desktop company file.
@nags, I'm determined to help you get this fixed as soon as possible. If you have any additional QuickBooks-related concerns, feel free to post them here in the Community space. I'll help you out again. Take care, and have a nice day!
