I have just tried clearing my cache and incognito mode on Chrome (again). It doesn't work. My partner is a former computer repair person and current software developer. He has tried on his computer as well. He said it's simply an issue with QB. Unfortunately, I don't have time to sit on ANOTHER chat with QB support. No matter what I put in my original message they run through the same questions for the first 25 minutes and then can't help. I think I should consider switching to another bookkeeping software at this point. My bank account always gets disconnected from the site as well. It just doesn't seem like a great system anymore.