Neither my cache or using an incognito window solved the issue. It has gotten SO frustrating. I have tried multiple times to get this issue solved. My partner used to fix computers and is now a software developer. I had him take a look at this issue as well. He said that it's simply a problem on QB's end. I believe him because we've tried to solve the issue on 3 different computers, on incognito mode, and in a few different browsers (including Chrome). I don't have time to sit on chat for a 3rd time with QB Help because they usually spend the first 25 minutes running through the same questions, no matter what I say in my original message to them. The customer service is honestly so slow that it may just be worth finding a different bookkeeping software at this point. 

Abby Hallett

Future Pathways