Thank you for trying the steps, SmAshleyDedon.

I also appreciate you keeping us updated here in the Community. I'm going to let you contact our QB Desktop Support about this issue, so they can take a closer look into it again. I understand that you've already reached them, however, we have limited access here to check this further.
 

If you have any other concerns, please don't hesitate to post back here in the Community. Take care and have a  good one.