Hi there, @dowiefarm.

Thanks for joining the conversation. I'm here to help you rectify this reverse-tying issue.

Can you tell me the things you've done so far? If you haven't done anything yet, let's perform some troubleshooting steps to isolate the issue.

I recommend using a different browser or a private window to help you fix this so QuickBooks Online runs effectively. 

You can use these shortcut keys to access a private window or an incognito:
 

• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

Once done, please try typing again in the description field. If it works, go back to your regular browser and clear the cache. This fixes unexpected behavior in the product. 

If not, use other supported web engines to learn what computer and browser are needed for the best experience when using QuickBooks.

If the issue persists, it would be best to reach out to our Customer Support team. They can pull up your account securely and further investigate the issue. 
 

I'm adding this article in case you want to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

Should you need further assistance with adding a description to your sales receipt, feel free to comment down below. I'm always around to help. Take care always!