Hello.

Thanks for sharing your experience so I can step in and ensure that this gets resolved. Our team is made aware of the negative experience you've had so far.

I've submitted a formal complaint to our executive team on your behalf, and they will reach out to you within one (1) business day to discuss the situation further.

I'm sure they will help you get this resolved and make sure all of your concerns about your service experience have been addressed.

Your understanding of this matter is much appreciated.